Frequently Asked Questions

Frequent Questions

  • Where are you located?

    The EMS Schools operate programs all over the northeast including NY, CT, MA, NH, and VT.  Our climbing school offices are located in North Conway, NH and New Paltz, NY with guildes climbing out of Hartford, CT and Boston, MA. Our Paddle programs are currently based from Sweatt Beach on Lake Pearl in Wretham, MA. 

  • What if it rains or the weather is bad?

    Events run rain or shine.  However, we reserve the right to cancel for any reason, including hazardous weather conditions.  If severe weather is foretasted for your day, we will notify you the day beforehand to cancel and reschedule, if possible.  There is no penalty to you if a cancellation is made on our end due to weather.  You are welcome to a full refund if we cannot reschedule you.  Please note that weather cancellations are determined only by EMS Schools. Please see our full cancellation policy for more details. 

  • What if something comes up last minute and I need to cancel? Do I get a refund?

    If you need to cancel please do so within the specific time frame allowed for your lesson.  No refunds will be given for last-minute cancellations; changes to reservations may be granted based on guide availability.  Please mark your trip date on your calendar.  Travel insurance is also highly recommended. Please see our full cancellation policy for more details. 

  • What is the difference between a private day and joining a group class?

    Private classes are custom tailored to the individual or group and are available any day of the week. Private reservations are great for those who wish to have more personalized instruction, who have a narrow window of availability, or just want a guide to themselves.


    If you have a flexible schedule and don’t mind being matched with other people, then joining a pre-scheduled class is a great cost-savings option. Group sizes are limited by activity, most courses run at 4:1 guide ratio unless otherwise noted. Class dates and prices can be found online, and reservations can be made online or by phone.

  • How much of the day is spent climbing?

    Most of the day takes place at the cliff. In the morning you will meet your guide, get outfitted with gear, then drive to the climbing site. EMS does not provide transportation so please be prepared to transport yourself and all group members to and from the cliff. Actual climbing time comes down to the size of the group and your willingness to participate.

  • Where do we meet our guide?

    Groups typically meet at 8:30am (9am in West Hartford and Boston). Mt. Washington Ascents and larger objective days require early start times. Please refer to your confirmation email for meeting time and location. 

  • Can I request a specific guide?

    Yes. If you would like to climb with a specific guide please let us know when making your reservation. We will do our best to match you with them. Check out our guides here.

  • Are children allowed to rock climb?

    YES, OF COURSE!! We encourage families with kids to get out and climb with the School as much as possible. In addition to great exercise, climbing challenges the mind, too. To make it easier on families, we have put together a discounted rate for families with any child age 15 or younger. This can be any combination of family and friends. The only thing you need to qualify for the family rate is for one person in the group to be age 15 or younger. The full day family climbing rate is $400 for up to 6 people (4 in The Gunks) and includes all climbing equipment.

  • Can I tip my guide?

    Tipping is never expected, but always appreciated. If you enjoyed your climbing day and would like to thank your guide, please feel free to do so.

  • What do I need to bring for my trip?

    A complete gear list is available online. Please read through the gear list before you arrive for items you will be responsible for bringing. In general you should be dressed appropriately for the weather, pack a lunch & water, and have a backpack. 

  • My spouse/child wants to climb but I only want to watch. Is this okay?

    If you are only along for viewing purposes and do not wish to participate then you must still register and pay in full to be with the group. Climbing guides are responsible for managing the climbing site and everyone that is there no matter if you are climbing or watching. This rule is in place for the safety of climbers and the guide.

  • Can I bring my Dog on my trip?

    Although we love our furry friends, please leave all non-human animals at home

CONTACT US

Schools@ems.com  |  (845) 668-2030

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