CANCELLATION POLICY

When you schedule a day or trip with the Eastern Mountain Sports Schools you are agreeing to our cancellation policy. Please understand that if your plans do not go as planned, we are unable to provide credits or refunds outside of what is described below. Our policy was carefully designed with respect for our clients, our administrative staff, our guides, and other guests who may be joining you on a trip.

1.   Eastern Mountain Sports Schools reserves the right to cancel or reschedule events for low participation, weather, or safety concerns at any time. We will try to give as much advance notice as possible, but may not always be able to give much advance warning, especially for weather cancellations.

2.   14+ days from the program start date - Requests for cancellations or schedule changes will be fully refunded or credited to a future reservation with no penalty.

      8+ days from the program start date – Requests for cancellations will allow for credit to transfer to a future reservation.

      7 days or less from the program start date - No refunds or the option to reschedule to a future date will be offered.

We understand that life events happen such as work, injuries, sickness, or other emergencies and you may not be able to attend the event you’re signed up for. Because of this, we strongly recommend you look into purchasing trip insurance to protect you for these unexpected occurrences. https://www.travelguard.com/travel-insurance/plans

3.   Cancellations due to weather are determined by the EMS Schools and the guides. Please note that forecast change frequently and are rarely accurate more than a day or so out. If it’s determined a program needs to be cancelled based on weather, we will call and or email you prior to your reservation. If we do not reach out to you, your program will run as scheduled. A full refund or credit to a future reservation will be available if we cancel due to weather. Please note: Winter weather is generally not a reason for cancelling winter trips. Please plan your travel accordingly to avoid missing out on your program.

4.   Please remember that if you are joining a schedule group program, your reservation is pending sufficient enrollment. If the minimum number of participants is not met, we will offer to the options of changing your reservation to a private guided day, receive a credit to a future program, or to be refunded. Please Note: If you do not arrive on time for a scheduled group program, you may miss the opportunity to participate.